Overview
See the program
Includes
Comprehensive Customer Service Package
- Mystery Shopper Analysis
- Organizational and Individual Gap Analysis
- Business Etiquettes
- Phone and Email Etiquettes
- Customized Service Excellence Workshop
- State of the Art Feedback Systems
- Action Plan / ROI
Standard workshops include
- Customer Service Excellence
- Individual Gap Analysis
- Business Etiquette
Why it matters
A few customer service facts
- 68%of customer defection takes place because customers feel poorly treated.
- 26other customers remain silent for every customer who bothers to complain.
- 95%of complaining customers will do business with you again if you resolve the complaint instantly.
- 91%of unhappy customers will not willingly do business with you again.
Track record
Workshops successfully delivered
- Implementing Service Excellence
- Advanced Customer Relation Management (CRM)
- Service Quality Journey
- Creating Service Culture
- Customer Service Excellence for Help Desk Professionals
- Customer Service for Call Center Professionals
- Managing Customer Service
- Customer Service Excellence
- Leading Service Excellence (Certified CBP)
- Strategic Service Excellence
- Verbal & Non-Verbal Communication Skills with Customers
- Customer Complaints & Handling Difficult Customers
- Dubai Model of Service Excellence
- UAE Customer Service Charter
- Problem Solving & Decision Making in Customer Service
- Customer Relationship Management (CRM)
In the news
Press releases
Further reading
